FAQ

Looking for a quick answer? Below you will find the most important information about orders, delivery and returns. Our policies contain the full details.

Orders and payments

How do I place an order?

Choose a product and a variant, add it to your cart and go to checkout. After you place your order you will receive an email confirming your order and its details.

Which payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. All prices are in Canadian dollars (CAD). You can find more information on our Payment Methods page.

Shipping and delivery

Which countries do you deliver to?

We deliver only within Canada. We do not ship to any other country.

How long does delivery take?

Orders are processed within 1 to 2 business days and delivery takes 8 to 12 business days within Canada. In total, from the day you order to the day your parcel arrives, you can expect 9 to 14 business days. Orders placed before 5:00 PM ET on a business day begin processing the same day. You can find the details in our Shipping Policy.

Is delivery included?

Yes, shipping is free on every order, with no minimum order value.

Can I track my order?

Yes. After your order has been dispatched you will receive an email with a tracking link. You can find more information on our Track Your Order page.

Sizes

How do I choose my size?

Every product page has a Size Guide tab with body measurements for clothing and foot lengths for shoes. You can also open our Size Guide page.

Returns and refunds

What is your returns policy?

You have 30 days from the date you receive your order to return it, unworn and in its original condition with all tags attached. Return postage is paid by the customer, unless the item is defective or incorrect. This is in addition to any rights you have under consumer protection laws in your province or territory. You can find all the details in our Returns Policy.

How does a refund work?

Once we have received and checked your returned item, we refund you within 14 business days to the payment method you used for the original purchase.

Customer service

If you have any other questions, our team is happy to help.

Email: support@chelseahamilton.com

Customer service hours:
Monday to Friday: 9:00 AM to 8:00 PM ET
Saturday and Sunday: 9:00 AM to 6:00 PM ET

Business information

Store name: Chelsea Hamilton
Company name: Chelsea Boutique
Address: Elisabethhof 127, 2353 EV Leiderdorp, Netherlands
Chamber of Commerce (KvK) number: 94503141
Email: support@chelseahamilton.com