Shipping Policy
Last updated: October 17, 2026
We want your order to reach you without complications. Below you will find everything you need to know about how orders from Chelsea Hamilton are processed and delivered. A summary of these terms appears on our FAQ page.
Processing and delivery times
Orders are processed within 1 to 2 business days (Monday through Friday). Once shipped, delivery generally takes 8 to 12 business days. In most cases your order arrives within 9 to 14 business days in total. You receive a tracking link by email as soon as your order ships.
Our fulfillment team works Monday through Friday. We stop processing orders on Friday at 5:00 PM ET and resume on Monday at 9:00 AM ET. Orders received after the Friday cut-off, or during the weekend, are picked up on the following Monday. Orders placed before 5:00 PM ET on a business day begin processing the same day.
If we cannot ship within the time stated here, we will tell you, give you a revised date, and offer you the choice to wait or to cancel for a full refund. Depending on the province or territory where you live, consumer protection law may also allow you to cancel an online purchase that is not delivered within 30 days of the delivery date we gave you.
Shipping costs
Shipping is free on every order, with no minimum order value. No separate delivery charge is added at checkout. All amounts are charged in CAD (Canadian dollars). Applicable sales taxes (GST, HST, PST or QST), where we are required to collect them, are calculated and shown at checkout before you pay.
Where we ship
We ship to all provinces and territories in Canada. Orders go to the address entered at checkout. We do not currently ship to addresses outside Canada.
Import duties, taxes and customs fees
The price you see at checkout is the price you pay. Any import duty or customs fee on your order is paid by us, and no charge is passed to you on delivery.
How to place an order
Add the item of your choice to your cart, making sure you have selected the correct size and variant, then proceed to checkout. Enter your shipping details carefully: an accurate address helps us deliver your order without delay. All payments are processed over an SSL encrypted connection. We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay.
Tracking your order
As soon as your order ships, we send you the tracking information so you can follow its journey. It can take as much as 48 hours for the carrier to record the first scan. If the tracking link does not work or you have questions, our customer service is glad to help.
Order marked as delivered but not received
Once the carrier confirms that a parcel has been delivered to the address provided at checkout, the order is considered fulfilled. If the tracking shows the parcel as delivered but you have not received it, we ask you to:
- Check the shipping address in your order confirmation.
- Ask neighbors, household members or your building's front desk in case the parcel was accepted on your behalf.
- Contact the carrier directly for more detailed delivery information.
We are not responsible for parcels that go missing after the carrier has confirmed delivery, but we know how frustrating that is. We will gladly help by providing the tracking details and assisting you in opening an investigation with the carrier.
If a parcel does not arrive
If the total delivery time has passed and your parcel has not arrived, email support@chelseahamilton.com with your order number. We will trace it with the carrier and either resend the order or refund it in full.
Contact
Email: support@chelseahamilton.com
Estimated response time: within 24 hours
Customer service hours:
Monday to Friday: 9:00 AM to 8:00 PM ET
Saturday and Sunday: 9:00 AM to 6:00 PM ET
Business information
Chelsea Hamilton
a trading name of Chelsea Boutique
Elisabethhof 127
2353 EV Leiderdorp
Netherlands
Chamber of Commerce (KvK) number: 94503141
Email: support@chelseahamilton.com